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Frequently Asked Questions
How long does shipping take for my sex doll?
We process all orders within 24 hours on business days. For custom sex dolls, production takes approximately one week before shipping. For in-stock dolls, we have warehouses located in the United States, Canada, Europe, and South Africa, allowing us to ship orders within 24 to 48 hours after processing. Shipping Time: Delivery generally takes 3 to 5 business days after your order has been shipped. Note: Weekends and public holidays are not considered business days.
Is Shipping Discreet?
We understand the importance of privacy and take every necessary measure to protect your confidential information. All products are shipped in plain, unmarked brown boxes with no indication of the contents. Rest assured, your package will remain completely discreet — no one will know what’s inside. Your privacy is our priority.
Are there any additional fees besides the purchase price and shipping costs?
Shipping is free on all orders. However, for deliveries to Hawaii and Alaska, a $200 shipping fee applies due to the long distance. Click here to learn more!
How Can I Track My Order?
Once your product leaves our warehouse, you will receive an email with a tracking code within 24 hours. This code allows you to track the progress of your order.
Tracking numbers usually become active within 48 hours after receiving the email. If you are unable to track your parcel after 48–72 hours, please do not hesitate to contact us for assistance.
Note: Weekends and public holidays are not considered working days for tracking updates.
What are the accepted payment methods?
We currently accept cryptocurrency payments and bank transfers only. Your payment information is handled securely, and our customer support team is available to assist you with any questions you may have.
Can I finance the purchase of a sex doll?
Yes, we offer flexible financing options to make owning a high-quality sex doll more affordable. We understand that this is a significant investment, so our plans are designed to fit your budget. Learn more here!
What should I do if my payment fails?
What should I do if my payment fails?
If your payment fails during checkout, please follow the steps below to resolve the issue: 1. Check your payment details
Make sure all the information provided is correct.
For a bank transfer: verify the account number, recipient details, and the exact amount.
For cryptocurrency payments: check the wallet address, network used, and the amount sent.
Also ensure that sufficient funds are available.
2. Check with your bank or crypto platform
For a bank transfer, contact your bank to see if there is any block or technical issue.
For cryptocurrency, check your exchange (such as Binance, Coinbase, etc.) to confirm that the transaction has been sent and properly confirmed on the blockchain.
3. Try the payment again
If the issue continues:
Retry the bank transfer, carefully verifying all details.
Or resend the cryptocurrency transaction with the correct settings.
4. Contact our customer support team
If you are still unable to complete your payment, our support team will assist you, verify the information, and guide you until your order is successfully processed.
Tip:
Please resolve payment issues as quickly as possible to avoid delays in processing your order. We are here to ensure a smooth and secure shopping experience.
What currency is used on Secret Fantasy?
Secret Fantasy accepts payments in multiple currencies, including USD, CAD, GBP, AUD, and EUR, for your convenience.
Is it safe to provide my personal information?
We are here to help and would love to hear from you! If you have any questions about our products, need assistance placing your order, or simply want to share your experience, our team is ready to assist you.
